Last updated: 30 August 2026
This Privacy Policy explains how Poppy’s Thai Restaurants (“Poppy’s”, “we”, “us” or “our”) handles personal information when you visit poppysthai.co.uk, contact one of our restaurants, or follow a link from our website to a delivery, map or social media service.
Who we are
Poppy’s operates Thai restaurants in West London. For website privacy enquiries, contact Poppy’s Thai Restaurants at 270–272 King Street, London W6 0SP, United Kingdom; email admin@poppysthai.co.uk; or telephone 020 8741 3282. Current details for all open branches are also listed in the Contact section of our website.
Information we may collect
- Information you provide: details you choose to give us when contacting a restaurant, making an enquiry, or communicating with us through telephone or social media.
- Technical and usage information: IP address, browser and device information, pages visited, approximate location, referring page, and interactions such as clicking Call, Directions or Order.
- Cookie preferences: your choices about necessary, functional, statistics and marketing cookies.
- Security information: technical logs used to protect the website, prevent abuse and diagnose faults.
How we use information
- To operate, secure and maintain the website.
- To respond to enquiries and provide information about our restaurants.
- To understand website performance and which actions help customers reach a restaurant.
- To comply with legal obligations and protect our legitimate business interests.
Where required, we rely on your consent for analytics and other non-essential cookies. You may refuse or withdraw consent at any time through the cookie settings available on the website. Necessary cookies are used where required for security and core website operation.
Google Analytics and Site Kit
With your consent, we use Google Analytics through Site Kit by Google to understand visits and actions on the website. This may include page views and clicks on Call, Directions and Order buttons. Analytics information is used in aggregated reports to improve the website and understand customer journeys. Analytics cookies and full measurement are not intended to operate until you give the relevant consent.
Cookies
Cookies are small files stored on your device. We may use necessary cookies for security and website functionality, preference cookies to remember your choices, and statistics cookies to measure website use after consent. You can accept, reject or change non-essential cookie choices through our cookie banner. Further details are provided in our Cookie Policy.
Delivery, maps and social media
Our website contains links to services operated by other organisations, including Uber Eats, Deliveroo, Just Eat, Google Maps, Facebook, Instagram and TikTok. When you follow one of these links, the external provider operates under its own privacy policy and may collect information independently. Orders and payments are completed on the provider’s service rather than on the Poppy’s website.
Who we share information with
We may use trusted suppliers that provide website hosting, security, analytics and technical support. They may process limited information on our behalf only for the relevant service. We may also disclose information where required by law, to protect our rights, or to investigate fraud or security incidents. We do not sell personal information.
International transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, the provider is expected to use an appropriate legal safeguard, such as an adequacy regulation or approved contractual protections.
How long we keep information
We keep information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining security records, meeting legal obligations and resolving disputes. Analytics information is retained according to the settings applied to our Google Analytics property.
Your rights
Depending on the circumstances, UK data protection law may give you the right to request access to your personal information, correction, deletion, restriction, portability, or to object to certain processing. Where processing is based on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
To make a request, contact us using the restaurant details shown on our website and state that your enquiry concerns website privacy. We may need to confirm your identity before completing a request. You may also raise a concern with the UK Information Commissioner’s Office.
Children
This website is intended for a general restaurant audience and is not designed to collect personal information directly from children.
Changes to this policy
We may update this policy when our website, services or legal obligations change. The latest version and its update date will be published on this page.